Delivery and Return Policy
Payment Conditions // Betalingsvoorwaarden
Payment can be made through our secure payment tool with :
Our deliveries are done with B-post. You can choose from the following options
- Home delivery or an address of your choice.
- Delivery in a parcel machine 24/7.
- Delivery in a post office or postal point.
For deliveries in Belgium the shipping cost is 4,95 €.
For deliveries in Luxemburg, the Netherlands and France the shipping cost is 7,5 €.
You can also choose to pick up your order in our brand store in Ghent. This option is of course free of charge.
For orders over 100 € delivery is always free!
For deliveries in Belgium, we count on a delivery period of maximum 3 working days.
For deliveries abroad, the delivery period may be longer of course more info on www.bpost.be
When shipping your order, you will receive an email with a track & trace link where you can follow your package. Returns If you are not satisfied with your purchase, you have the right to return the items within 14 days.
The articles must obviously not have been worn and show no signs of use. You can return the package via bpost. Please always report in advance by mail at firstname.lastname@example.org. We will provide you with a postal label so that you can return the package free of charge.
Right of Withdrawal // Herroepingsrecht
The provisions of this article apply only to customers who purchase items online in their capacity as consumers:
- The consumer has the right to notify Thomas Bradley that he/she is cancelling the purchase, without payment of any penalty and without giving any reason within the 14 days from the day following the delivery of the product.
- Customers wishing to exercise the right of withdrawal must contact the Thomas Bradley customer service department within 14 days of delivery and return the goods at their own expense within 20 days of delivery to Thomas Bradley, Wassenhovestraat 1, 9620 Zottegem , Belgium.
- Only items that are in their original and undamaged packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned.
Will not be taken back under any circumstances: used, soiled, damaged or incomplete articles items of which the packaging (or part of it) has been opened items that have been custom-made for the customer articles that, by their nature, cannot be returned